Information

Delivery

Delivery within the UK

Our default courier is Royal Mail. We currently offer 1st Class & 2nd Class postage within the UK. Postage fees are determined by the courier and large orders may cost considerably more. Large order are shipped by a specialist service such as Hermes.

Delivery to the UK is free for orders over £25!

Delivery overseas

We currently deliver to overseas destinations using airsure which is a trackable service that takes 2 days. Price is by weight. You will be liable for any additional customs charges incurred as these are not calculated or included in the costs of your order.

 

Returns

Eligibility

We are happy to provide a refund within 28 days of purchase. Products must be in a saleable condition and in their original undamaged packaging. We will also refund delivery charges if we have supplied a faulty or incorrect item.

How to return a product

Please email us via the contact us page and let us know the reason for the return. We will send you a returns form, which must be returned with the product for a refund. and will also provide you with the return address.

Refunding your order

Refunds will be processed as soon as we receive the item. Please make sure you get a proof of postage when you send it to us, and keep it until your refund has received.

 

Payment

Debit/credit card

Payments from debit/credit cards must be done through PayPal at the checkout.

PayPal

Currently PayPal is our primary and only payment method. PayPal offers many different ways to pay including debit/credit cards of many types and PayPal balance.

 

Data Protection

The protection of your personal information or data is extremely important to us. In order to respond to an enquiry, process and fulfil your booking or send you a brochure or other promotional material, we need to collect personal data from you. We will only process your personal data in accordance with our Privacy Policy for or in connection with the purpose for which you have provided it (for example, processing your order) or as you have consented to our using it (for example, to send you marketing material) or as permitted by data protection laws.

 

Privacy Policy

You and your personal data will be protected by the EU General Data Protection Regulation (which is otherwise known as GDPR) and the Data Protection Act 2018. We refer to this legislation as data protection laws. IndigoBlu Limited is a data controller of your personal data. We take appropriate technical and organisational measures to protect against unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data, which is appropriate to the harm that might result. Your personal data will be retained by us for the period referred to in our Privacy Policy. You may ask us what personal data of yours is being held or processed, for what purpose and to whom it may be or has been disclosed. You may also withdraw your consent to receiving marketing material or other communications from us at any time by unsubscribing to our e-mails or otherwise contacting us. Please also let us know if you believe the personal data we are holding is inaccurate, out of date or incomplete. You may contact us by e- mail alfie@indigoblu.com, telephone +44 777 701980 or post to Data Controller, IndigoBlu Limited, The Cottage, Whitehouses, London Road, Retford, Notts, DN22 7JG. If you have any complaint about the way in which your personal data has been dealt with, please let us know by e-mail to alfie@indigoblu.com. We will investigate and respond to you as soon as we reasonably can.

 

 

IndigoBlu
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